The most important attribute of a good customer service is a fast response time. How quickly do you respond to your own customers? You can’t afford your colleagues spending their time on documentation processes at the expense of client experience, right?
Instead of speaking to the actual customers your colleagues spend their valuable time and energy with administration tasks? As you are probably aware, when customers feel their problems mistreated, they probably won’t hold back telling you about it. It is truly demotivating to get negative feedback, despite you feeling you’ve done everything you could for the customer.
At an average company 80% of the customer service functions could be automated! But how exactly automated customer service benefits your organization? You’re not just saving time and energy but money too, by automating your customer service processes. The main part of customer service functions will run smoothly, shortly and without any flaws. Now is the time to say goodbye to negative customer experience, and unnecessary stress!
Connecting sales and customer service processes we are getting this so-called 360 degree panoramic picture of your customers.
This is a more than ideal state because any member of your team could reach all the customer data (complaints, questions, requests) with one dashboard, in no time.
This could be a real game changer in your client management processes, creating a fully transparent, fast and precise workflow to all your colleagues. Everybody seeing the same data speeds up both internal and external communication, everything happens real-time, the system even delegates tasks to employees.
This is how everybody likes client services: maximum productivity and transparency, satisfied customers and healthy working environment with minimum effort!
This is what we believe in!
